My Opinion on Casino-Mate – Key Findings
The sheer number of games at Casino-Mate makes the site great for exploring new things.
I could spend another week just checking out games I’ve never seen, much less played.
As a matter of fact, I probably will return more than once. While I may try some contests, I doubt I’ll spend enough time there to play out a bonus rollover.
They require too much commitment to slots for me.
What I Loved
- Game selection and variety are great.
- Lots of fun contests run regularly.
- More live dealer options than anywhere.
- You can play games for free.
Room for Improvement
- Searching through games can be difficult.
- You are denied access to too many games.
- Mobile play may be awkward.
Website
Year Established
2011
License
Unconfirmed
Number of Games
4,662
Available Games
Slots, Blackjack, Roulette, Table Games, Video Poker, Live Dealer, & Other Games
Device Compatibility
Apple, Windows; iOS, & Android
Best Casino Bonus
$1,400 Welcome Bonus
Best Deposit Method
Bitcoin
Best Withdrawal Method
Bitcoin
Restricted Locations
25 countries including US, UK, & Australia
Min. Deposit
$10 – Credit Card
Customer Support
Chat, Email, & Phone
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My Gambling Session Details
After a few days of exploring Casino-Mate, I think I will return to explore more. Here is how it went:
- Deposit amount: I deposited $20 in Bitcoin and received the money in my account in about two minutes.
- Bonus claimed: I didn’t take a bonus; the tiered bonus was too time-consuming to play through, and the free spins deal carried a 50x rollover on winnings.
- Duration: I played games for about three hours and spent about 3 working days exploring Casino-Mate and reading terms.
- The most enjoyable: Exploring the wide variety of games, some I had never seen before.
- The least enjoyable: not being able to access some displayed games I wanted to play.
- Games played: Deuces Wild video poker, Single Deck Blackjack, Baccarat Slots, Orange scratchcard, Mini Roulette, Live Dealer No Commission Baccarat.
- Total Wagered: $64
- Withdrawal: I did not withdraw because my balance didn’t have the $20 minimum withdrawal amount. If I reach the amount, I will use Bitcoin.
I could find a few recent comments from readers about Casino-Mate.
However, there was nothing on Trustpilot or Reddit at all, and other review sites have not had any comments from readers since 2020.
Here are the most recent comments I found online:
Once a Favorite, Now Outpaced
“This casino used to be a favorite of mine; over the years it slowly faded into the background for me, especially with other sites that started to take over the industry.
It really made a difference in where to play and especially the payout and verification time differences.“
– adrianooo231
Needs Social Media Support
“I would like to see the site incorporate a few more current modes of communication.
The majority of players are on social media sites such as Twitter and Facebook, and this would be an excellent area for the casino to handle first-level customer service.”
– jonatanstokes0008
My Thoughts About Casino-Mate’s Reputation
Other review sites rated Casino-Mate about the same as I did. I have a concern about licensing.
There is no licensing information on the Casino-Mate site, and an emailed request for the info went unanswered after four days.
One outside source lists the Curacao licensing jurisdiction, and another, Malta. I looked at their Facebook and Twitter/X pages and found no posts since 2018.
Casino-Mate has a four-tier welcome bonus, cash drops, other contests, free spins promotions, and a Mate’s Rewards frequent player points program.
The free spins promotion ties you to a particular slot and has a 50x playthrough on winnings, so if you happen to hit big, you could play for life and still not clear the bonus.
My Recommended Bonuses
Below are my top bonus picks for this casino.
casino-mate sign up bonus
The four tiers for this welcome offer start with a 100% deposit match for up to $200, followed by 50% matches for higher limits.
You can get up to $1,400 in bonus money if you go the limit on all four tiers, but you can deposit as little as $20.
It carries a playthrough of 50 times the bonus amount.
That figure looks big, but it is for the bonus amount only, which beats most casinos that put a 35x playthrough on the deposit plus the bonus amounts.
You get 20 free spins for each deposit, and they have no rollover requirement.
The 30-day limit to play through the four tiers may present some challenges, but the deal is manageable if you measure your betting and commit to it.
Keep in mind that the bonus is slots-oriented, meaning slots and a few parlor games are the only games that pay 100% credit toward your rollover.
Even some slots they call “classic slots” only offer 75% playthrough credit. These are slots with higher return-to-player (RTP) percentages.
All other games with good returns credit 8% or less toward playthroughs.
Top Bonus
Casino-Mate vs Other Casinos – Top Bonus
Casino-Mate Daily Bonus
Casino-Mate usually has a daily deposit-matching bonus offer. A typical one is the Money Days 40% match for up to $200 in bonus money.
With the same 50x bonus rollover rate and 30 days to clear, this bonus is also workable, especially with a $20 minimum deposit.
Again, you need to focus on slots to play through.
My Perspective on Casino-Mate’s Bonuses
Online casino bonuses are designed to keep you at the site for a while, not bang out a few big wins and bail right away.
I usually shy away from them because of the conditions, and I’m not a big enough slots fan to commit.
But, if you like slots, the Casino-Mate bonuses are more fair than most.
The 50x playthrough is for the bonus amount only, keeping them in range of clearing, even with the 30-day expiration.
Other Bonuses I Reviewed
You will also find cash drops and contests. Each promotion works differently and has different-sized prize pools and time periods.
First-place prizes run up to $2,500, with prize pools for the top 200-300 entries. You don’t have to worry about a playthrough requirement if you win.
But none of the contests are free – you are wagering your own money.
Mate’s Rewards is a loyalty program that offers 1 point per $1 bet on slots. Most other games give you just 8 cents on the dollar or less. You must earn 100 points to clear the first level.
I counted 4,213 slots – just slots. It doesn’t stop there; hundreds more table games, specialty games, and live dealer games are available here.
Having something for everyone is a good thing. A bad thing is not finding what you want right away.
If you search by title list, display, provider, or alphabetical, you’ll do a lot of scrolling unless you have a specific title in mind.
I also ran into an awkward process of clicking out of games to find myself back on the home page rather than the category of games I was in.
The games have good instructions, but most fail to list return-to-player (RTP) percentages. Then, I encountered several games that I could not access.
Some noted the wrong currency type, but others gave me no message at all, just a blank screen or a return to the home page.
Playing the games was great. There were no stalls or other hitches when running. It was just the maneuvering and striking out that annoyed me.
4,2K
Real Money Slots
57
Jackpots
84
Specialty Games
97
Blackjack & Roulette
24
Video Poker Titles
171
Live Dealer Casino Games
Software Providers
Casino-Mate lists 11 software providers from their menu. There are more; I kept encountering different game makers as I toured.
They include popular names such as Betsoft, Quickspin, and BGaming. If you click on Providers above the game display, you’ll get examples of games for each creator.
Here’s a list of the main ones:
My Top Game Picks
Here are the Casino-Mate games that I most enjoyed, either for the winnings or how the game looked and played:
Deuces Wild Video Poker
I had played this version before because the paytable was fair, and I had good results. I won again here.
It moves along quickly and hits enough to keep you near the plus 99% RTP.
Baccarat Mini
This version from Platipus offered a lower minimum bet of 20 cents, more affordable for my budget.
It is standard pay, and I played Banker for a profit.
Mini Roulette
As the name implies, this is a condensed, 12-number version of the classic casino game.
The display is more accommodating for mobile play. I just picked a corner at 2.91:1 and won.
88 Frenzy Fortune
I had good results with this Betsoft slot before, but not this time.
I lost, but I like the display and action of a multiplier bonus reel.
Lucky Fruit X
This was a new one for me, as was the game maker, 1Spin4Win.
It is a 5-reel slot with an extra multiplier reel and play lines offering 243 ways to win.
Attractive and quick-playing, I liked it most because I won.
slots
The numbers tell the story. With more than 4,000 slots to choose from, Casino-Mate has a slot for even people like me who don’t particularly love them.
Strangely enough, they were missing some of my favorites from Rival and RealTime.
Nevertheless, Betsoft, QuickSpin, and the other software providers gave me plenty to choose from.
All of the themes, payline combinations, and reel setups are there, and the bet ranges I saw in checking 20 or so slots were from a nickel up to $200.
Casino-Mate says it has progressives, but I saw no moving figures among the slots in their Jackpots category.
I did find a $40,000 jackpot on Reels & Wheels XL. A Night with Cleo, The Slotfather, and Mr. Vegas are among other jackpot games.
I had played only a few slots before, and I tried two of them. Reels and Wheels XL is a jazzed version of the original I had played with some luck.
I pressed a little hard with XL and took a beat down of $7 on 25 spins of 20 cents to $2. I had similar luck with 88 Frenzy Fortune, a game that had been good to me before.
This time, I lost about $1.50 playing 25 12-cent spins. My new slots friend is Lucky Fruit X, which won me $2.80 in 25 spins at a dime each.
There were also some slots I simply could not play, probably because of player location restrictions.
Slots are the games to play for clearing bonus rollovers because most credit you 100% toward the playthrough requirements.
But even those in the Classic Slots category offer just 75% of your wagers.
Casino-Mate vs Other Casinos – Number of Slots
Blackjack
The 46 blackjack games I found on the site include single-hand, multi-hand, single-deck, and multi-deck variations.
You’ll find versions such as 21+3, Redeal Blackjack, and 21 Burn.
Most games start at $1 minimum bets, and I found one version with a $3,000 maximum.
I generally stick with the basic game using strategy, and I played the Betsoft version of Single-Deck.
I set a win-loss limit on the $1 wagers and got through 13 deals before dropping $4.
I later played a few free rounds of Redeal because I had never tried it before. It was fun and seemed to be conducive to a complex strategy.
Two of my favorite versions, Blackjack Switch and Back Blackjack, were not at Casino-Mate.
Blackjack is no game for bonus players. It only has a 2% wager credit toward bonus playthroughs.
Roulette
Casino-Mate hosts 51 roulette versions, including variations that offer multiplied returns for hitting a number.
There are single-zero and double-zero types and French roulette with the voisins, tiers, and orphelines bet options.
You can play turbo versions if you don’t want to wait for the wheel, and there are games with special themes and decor if you want to vary from the old red-black setting.
You can bet as little as 10 cents and as much $5,000 on others, a range you don’t see at most online casinos.
The only roulette I played was Mini Roulette, which was in the Other Games category. I won about 70 cents.
Roulette is another high RTP game – around 97% – so Casino-Mate only rewards 8% of your wager in a bonus playthrough.
Other Table Games
Casino-Mate has a wealth of other table games, including land-based casino favorites such as baccarat and craps.
Casino-Mate has other popular card games such as Pai Gow, Pontoon, Caribbean, and other three-card pokers.
You can also find more offbeat games like Patience, Hi-Lo, Casino Hold ’em, and Casino Solitaire, which you rarely see at sites these days.
Sic Bo, Teen Patti, and Andar Bahar are Asian favorites.
It’s a great library compared to other casinos, but I again ran into games I could not access.
This time, I took to Baccarat Mini from Platipus and won $2 playing banker over 25 deals at 10 cents a deal.
Table games are good odds games and bad bonus playthrough games. Only 8% of your wager will be credited toward a bonus rollover.
Video Poker
Casino-Mate has 24 versions of video poker, which is on par with other casinos.
In addition to basic Jacks or Better, there are all sorts of wild-card variations, including deuces, jokers, tens, and Aces and Faces. I found multi-hand and bonus versions, too.
I played Deuces Wild because it had a fair paytable for marginal winners. I collected a $1.80 profit playing 25 hands at 10 cents a deal.
On the games I checked out, you can bet up to $5 per hand. However, I couldn’t inspect some games because I lacked access.
It credits just 2% of your wager for bonuses.
Casual Games – Specialty Games
More than 80 games in their Other Games section, including keno, scratch cards, Plinko, crash games, skill games, dice games, and more.
Some of the games are nicely illustrated, animated, and thematic options to traditional games.
Examples are Immortal Romance and Thunderstruck II versions of bingo. You can bet pennies up to $150.
I could not play many of these games, but I did try the Capymania Orange scratch-off and lost $1.80 on 25 10-cent cards.
I also played a free version of Hook Up! Fishing Wars, a skill game that plays much like the more familiar Fish Catch, and I came up about even.
It’s a game that requires a little practice but has a decent potential for profit.
Figuring out how these games count toward bonus playthroughs might be tricky.
Casino-Mate terms note that “parlor games” credit you 100% toward playthroughs, but I don’t know if that applies to their skill games.
Live Dealer Games
I have not seen this many live dealer games at any online casino site I’ve explored.
I counted 171 windows to live games in the section, and when I clicked on some of them, they opened up more games and tables.
That tells me Casino-Mate has more live table games than any land-based casino!
And there are more than table games; they have wheel games, crash games, and action games. There is also a version of Deal or No Deal.
Most table games start with $1 minimum wagers, $5 for blackjack. The larger-limit tables can go up to $10,000.
The wheel games and crash games offer 10-cent to $1,800 wagers.
I found a $1 baccarat game, played for 20 deals, and won $3.50, betting exclusively on bankers.
I also played a game called Stock Market Live, in which you bet on whether a line graph moves up or down. You are paid according to how high or low the line goes.
It is live because there is a person in a window who narrates. I won about $1.
I’ll return to this live casino but won’t play with a bonus; these games don’t credit you on playthroughs.
Casino-Mate accommodates an average variety of transaction options by industry standards. But, you may run into verification slowdowns if you use a credit card to deposit.
You will have to provide your ID and address when you withdraw.
Casino-Mate’s standard currencies are the Euro, Canadian dollar, and New Zealand dollar.
Deposit Options Summary
Casino-Mate offers top deposit options, including credit cards, cryptocurrency, and some e-wallets, vouchers, and bank transfers.
The e-wallet options make the variety a bit better than at most online casinos. Note that the casino charges no fees for deposits, but your bank or wallet service may charge a fee.
- Fastest Deposit Method: Bitcoin – Instant
- Deposit fees: None
My Recommended Deposit Method: Bitcoin
I always turn to Bitcoin at online casinos that offer the option; it’s generally the fastest and easiest to use.
Though I have experienced delays and high blockchain fees during high traffic, it was easy, fast, and cheap at Casino-Mate.
I put in $20 worth of BTC, paid a 48-cent fee, and the deposit appeared on my account in about two minutes.
While other options may be available in different countries, the table below reflects options available in Canada.
Here’s a table with all the available deposit options using CAD as the currency.
DEPOSIT METHOD | MIN DEPOSIT | MAX DEPOSIT | SPEED | FEES |
---|---|---|---|---|
|
$10 | $2,000 | Instant | None |
|
$10 | $2,000 | Instant | None |
|
$10 | $1,000 | Instant | None |
|
$10 | $1,000 | Instant | None |
|
$20 | $500 | Instant | None |
|
$10 | $10,000 | Instant | None |
|
$20 | $1,000 | Instant | None |
|
$20 | $1,000 | Instant | None |
|
$20 | $1,000 | Instant | None |
|
$20 | $1,000 | Instant | None |
|
$20 | $1,000 | Instant | None |
|
$20 | $1,000 | Instant | None |
Casino-Mate Vs Other Casinos – Deposit Methods
Casino-Mate withdrawal Options
Like most casino sites, Casino-Mate offers fewer withdrawal options than deposits.
For people from Canada, there are only bank transfer and cryptocurrency options. People from other countries may have e-wallets such as Neteller available.
Either way, you will have to verify your ID with documents such as a photo ID and proof of address. You can withdraw no more than $10,000 per week.
- Is Verification Required? Yes – Photo ID, Utility Bill, or Bank Statement
- Fastest Withdrawal Method: Cryptocurrency – 24 hours
Recommended Payout Method: Bitcoin
I did not have a large enough balance to clear the minimum withdrawal amount, but I have found that Bitcoin is the best method for getting your money from most online casinos.
Other cryptos are possibilities, but I like BTC for its speed and hassle-free process.
It is not as seamless at Casino-Mate because of verification procedures, but you can do verification when you register to avoid facing it when you withdraw.
The casino promises no fee, but you may incur a fee from your bank or wallet.
Here’s a table with all the withdrawal methods available.
PAYOUT METHOD | MIN WITHDRAWAL | MAX WITHDRAWAL | SPEED | FEES |
---|---|---|---|---|
|
$50 | $5,000 | Up to 5 Days | None |
|
$20 | $10,000 | 24 Hours | None |
|
$20 | $10,000 | 24 Hours | None |
|
$20 | $10,000 | 24 Hours | None |
|
$20 | $10,000 | 24 Hours | None |
|
$20 | $10,000 | 24 Hours | None |
|
$20 | $10,000 | 24 Hours | None |
Casino-Mate Vs Other Casinos – Withdrawal Methods
Casino-Mate offers three support channels, including phone support, which most casino sites do not have.
I used the chat outlet for a few questions and had satisfactory results.
- Support Email Address: [email protected] or [email protected]
- Languages: English
- Live Chat: Yes – Real Person
- Phone Number: 1800-006-285
- Response Time: Minutes
Here’s How I Tested
This was my experience with the Casino-Mate’s chat representatives. Their answers were satisfactory because I got the gist, but sometimes I got the idea that we were not on the same wavelength.
Live Chat
I contacted Casino-Mate’s chat representatives multiple times.
They answered my questions about free spins, deposit speeds, and playthrough requirements, but their responses felt robotic and lacked warmth.
When I asked about licensing, they couldn’t answer and mentioned they were an outsourced call center.
I also emailed to request licensing information. Unfortunately, I didn’t receive a response.
My Experience With Casino-Mate’s Support
While the chat representatives were fairly quick to respond, their communication wasn’t as clear as it could have been.
Email might be better suited for detailed inquiries requiring documentation, but in my case, they didn’t reply.
I didn’t test the phone service. Overall, my experience with Casino-Mate’s support was below average compared to other casinos I’ve encountered.
Casino-Mate Vs Other Casinos – Customer Service
This site offers many games, but finding the right ones can be tricky.
There are 11 categories to narrow your search, but exiting a game takes you back to the homepage instead of the category, making navigation tedious.
The title search helps if you know the game you want, but otherwise, you’ll spend a lot of time scrolling.
Using the site on a smartphone is even more awkward, with slow loading times for complex slots. But it may have been related to my connection. I tried two devices in the same location.
About a fourth of the games I tried to access were unavailable, often showing errors related to location or currency.
Once a game was running, it played smoothly.
It would be helpful if Casino-Mate offered search options by reel numbers, themes, and a complete list of games by provider.
Also, not having clear information on their gambling license raises concerns and makes the experience feel a bit suspicious.
Finally, the support is about average—quick but not necessarily to the point.
The Best Features
- The overall playing experience was good.
- The games I accessed were bright, engaging, and fun to play.
- The games played well when loaded.
- You can list titles and alphabetize them rather than scrolling the tile displays.
Casino-Mate Vs. Other Gambling Sites
With more than 4,600 games, Casino-Mate stands above the rest in game numbers. The navigation is clumsy, and game access is lacking. Bonuses are workable because the playthroughs are for the bonus amount only.
Here’s how they compare to other sites.
ONLINE CASINO | BONUS | # OF GAMES | Average RTP | READ REVIEW | START |
---|---|---|---|---|---|
|
WELCOME BONUS CAD $1,400 Welcome Bonus | # OF GAMES 4662 | AVG RTP 96% | Review | PLAY NOW |
|
WELCOME BONUS 500% up to $7,500 | # OF GAMES 699 | AVG RTP 97.43% | Review | PLAY NOW |
|
WELCOME BONUS 275% up to $2,750 + 50 Free Spins | # OF GAMES 161 | AVG RTP 97% | Review | PLAY NOW |
Player Protection
Casino-Mate has a Responsible Gaming link from the lined menu on its main pages.
The link takes you to a page with options to contact the site to set gaming limits, initiate a cool-off period (locking accounts for 1 to 90 days), or opt for exclusion by locking accounts for at least six months.
The page also offers practical tips on tracking gambling time and spending, managing bankrolls, and seeking support when needed.
My Verdict
I’m not a huge slots fan, but the number and variety of slots at Casino-Mate make me want to try more.
Their live dealer collection is another area that may take up my gambling time.
The bonuses are OK for slots players, and cryptocurrency options make their banking good for most players.
If you want to go on a slots safari, Casino-Mate is a good hunting ground. You can try many games for free, and you’ll find stuff you haven’t seen before.
FAQ
Here are answers to questions many players have about Casino-Mate.
Is Casino-Mate legit?
Tracking down licensing information was difficult. However, I did not find any information or reviews doubting the site.
Does Casino-Mate pay out?
I could find no complaints about Casino-Mate payouts over the last five years, but I did not withdraw money.
How does the casino handle jackpot wins?
The casino handles jackpot wins by setting a $5,000 maximum on each withdrawal and a $10,000 maximum per week.
Beyond that, a player can contact customer service to make a special request.
What happens if I get disconnected during a game?
If you get disconnected during a game, the game and the results of the last play should be restored to your balance upon reconnection.
If not, you may contact customer support.
What happens if I’m locked out of my Casino-Mate account?
If you are locked out of your Casino-Mate account, you may contact customer support for a resolution or explanation.
Casino-Mate has an email channel for complaints.