Lucky Hippo Highlights
While working on this Lucky Hippo Casino review, I noticed the site has a familiar feel, much like all the other RealTime Gaming casinos in the US. The slot selection is decent, but falls short in other areas.
Promotions are only good for slot players due to the high rollover and restrictions on table games. Customer support is average at best, with agents that try to rush players along rather than solve problems expediently.
However, the casino pays out and has a better reputation than many RTG casinos. Those factors alone make me comfortable in recommending this casino.
Pros
- Triple welcome bonus up to $9,000 in match bonuses
- Quality library of online slots and video poker games
- Better overall reputation than most RTG casinos
Cons
- A small collection of table games and no live dealer games
- High rollover on most bonuses makes it challenging to clear them
- High minimum withdrawal of $150 or more
Key Information
- Website: www.luckyhippocasino.eu
- License: Curaçao Gaming Control Board
- Available Games: Slots, Table Games, Video Poker, Specialty Games
- Recommended Bonus: 300% Initial Deposit & Reload Bonus
- Minimum deposit: $20 – All Cryptos
- Number of Games: 226
Does Lucky Hippo Casino accept US players? Yes. Lucky Hippo Casino accepts players from all US states.
How I Tested Lucky Hippo Casino
- On my initial visit to Lucky Hippo Casino, I recognized it as a RealTime Gaming casino due to its familiar layout. I signed up for an account and deposited $25 using my Visa card.
- Afterward, I explored the casino and started playing video poker and slots. I spent about a week playing at Lucky Hippo Casino, focusing on slots. Sweet 16 Blast! proved to be the most profitable, thanks to hitting the bonus round twice.
- Once I ran my balance to $150, I cashed out using Bitcoin. Due to the verification process, it took around 10 days to get my money. Considering the manual verification process, this was a reasonable timeframe.
- What I like best about this casino is its simple layout, quality slots, and video poker selection.
- However, this casino would benefit from partnering with other gaming companies to expand its gaming library. Also, the rollover terms on bonuses need to be improved to make promotions more appealing to players.
Why I scored it 2/5: Irregular online presence, but fewer complaints about this casino than most other RealTime Gaming casinos.
Lucky Hippo Casino has a mixed reputation among players, and there is a noticeable lack of genuine player feedback. Most complaints revolve around confusing bonus terms and slow payment processes.
This site does not have any reviews on Trustpilot or at AskGamblers Complaints page, which shows that there are significantly fewer complaints about this casino than other US casinos. Although the lack of comments, it’s a little concerning.
What Players Say About Lucky Hippo Casino
Player feedback on Lucky Hippo Casino can be found primarily on review sites. Common issues on this website include confusing bonus terms and slow payments.
Some complaints about confusing bonus terms are understandable, but it is difficult to clear most bonuses. The slow payment complaints referred to by Wizard of Odds are likely due to the verification process.
Players cashing out for the first time must wait for verification to complete before a withdrawal will start processing.
Withdrawal Process
I managed to get through the welcome bonus playthrough with $166 in my account. To withdraw, I need to deposit $25 and place $125 in wagers. The minimum and maximum withdrawal is $150, so I need a minimum return of $84 from my $125 in wagers.
While these terms might be reasonable if they were clear upfront, it now feels like a deposit bonus since restrictions apply to both the deposit and bonus. I didn’t see this in the T&Cs but got this info from chat.
The terms mention maximum withdrawals of 20x the deposit and that a deposit is required for no deposit bonuses before withdrawal.
These conditions seem extreme and confusing. Despite this, I’d still try this casino but avoid using bonuses if you lose the signup bonus.
Spinnie (5 Stars Rating on Chippy.com)
Winnings Terms Too Restrictive
So again it was easy enough to sign up and receive the bonus but the terms that come with the winnings isn’t even worth the hassle of it all unless you’re just looking for a little free play.
Zimmz88 (2 Stars Rating on Chippy.com )
Lucky Hippo Casino Safety Credentials
Lucky Hippo prides itself on offering a safe gaming environment for everyone. Its policies address everything from data protection to responsible gambling.
- License: Curaçao Gaming Control Board
- Certified RNGs—Lucky Hippo has a Certificate of RNG Evaluation from CDS Corporation Ltd., confirming that all its gaming is fair and honest.
- Monthly Audits – As part of its certification, the casino undergoes monthly audits to ensure compliance.
- Player Protections – Lucky Hippo has extensive privacy policies that protect player data and how data collected on players is used. The casino also works to protect its players from problem gambling.
They provide tools and resources for players, such as self-exclusion, that help them combat and prevent addiction.
Verdict: Is Lucky Hippo Casino Legit?
Lucky Hippo Casino is a legitimate online casino that runs RealTime Gaming software and offers safe and secure payment options.
In my opinion, Lucky Hippo has the potential to improve its reputation significantly by responding to player feedback and clarifying its bonus terms.
The confusion surrounding bonuses and the slow payment process are significant concerns that can deter players. To address these issues, Lucky Hippo should:
- Clarify Bonus Terms: Make bonus terms easy to understand to avoid confusion and frustration among players.
- Improve Communication: Actively respond to player complaints on various platforms, committing to resolving issues.
- Streamline Verification Process: Expedite the verification process to reduce withdrawal times, making the experience more satisfactory for players.
Myths Busted About Lucky Hippo Casino
I’ve outlined common criticisms from players about this gaming site. However, specific Lucky Hippo complaints feel more like myths because they lack substance. Below, you can see some of the criticisms I overlooked during this review.
Myth #1 – It Does Not Pay Out
The most common myth about this casino is that it does not pay out. Most of the complaints come from players who tried to cash out before completing the deposit bonus terms.
Lucky Hippo does payout, but your first withdrawal may take longer than usual due to the verification process.
Myth #2 – Customer Service Does Not Respond
Some players complained they could not receive help from customer service. This rumor may partially be the casino’s fault.
Customer support tends to give general answers and push players out of chat, sometimes before answering specific questions.
Support does respond, but you may have to be assertive to communicate and resolve your problems.
What led to this 2.6/5: Generous promotional offers, but high playthrough and restrictions make them challenging to clear.
| BONUS | BONUS TYPE | ROLLOVER | BONUS CODE | TIME LIMIT |
|---|---|---|---|---|
| 300% up to $9,000 | Welcome | 40x Deposit + Bonus | HIPPO300 | N/A |
| 225% Match Bonus up to $1,125 + 65 Free Spins on Pulsar | Reload | 40x Deposit + Bonus | HIPPO225 | N/A |
| 250% Match Bonus up to $1,250 + 50 Free Spins on 777 | Reload | 45x Deposit + Bonus | LUCKY250 | N/A |
| Blackjack and 21 Games Bonus | Daily | 100x Deposit + Bonus | BJHIPPO | Daily |
| 225% Match Bonus up to $450 | Weekly | 45x Deposit + Bonus | Not Needed | Weekly |
| Crypto All Games Bonus – 150% Match Bonus | Crypto | 25x Deposit + Bonus | LUCKYCRYPTO | N/A |
Lucky Hippo Casino offers promotions that are not unique compared to other US online casinos. While most of these bonuses are for slots, there are also promotions for Blackjack and other games.
However, these offers come with high playthrough requirements, so players need to read the terms and conditions carefully. The average bonus has a 40x playthrough on both the deposit and bonus, considerably higher than most casinos.
One unique aspect of them at this casino is that they will lock down certain games.
For example, I received a cashback bonus that was only good for slots, Keno, and video poker. After the offer is activated, only these games are available. While restrictive, it does prevent you from accidentally playing restricted games.
Lucky Hippo Casino Welcome Bonus
The best offer at this casino is the triple welcome bonus package. You’ll get a 300% up to $9,000 on your first three deposits. The rollover requirement is 45x the deposit plus bonus.
The max cash out is 20x your deposit, or $10,000 maximum.
This one is best for slots and blackjack players since those games contribute 100% and 50%, respectively, to the rollover requirements. It has the highest match bonus of all promotions, making it an excellent bankroll boost.
Monday CashBack Privilege
The Monday Cash Back Privilege offer gives you 20% back on all deposits made on Mondays.
You can get up to $500 in cashback with no wagering requirements on your bonus. However, if you use this offer, you can only play slots, video poker, and Keno on your deposit.
To claim the bonus, make your deposits on Monday and contact customer support. You will receive your cashback on Tuesday.
LUCKY HIPPO CASINO VIP PROGRAM
The Lucky Hippo VIP program rewards loyal players with exclusive bonuses, weekly cashback, and loyalty bonuses.
The program has four levels – Silver Plus, Gold Class, Platinum Pro, and Diamond Elite. Silver and Gold Class members earn perks like specialized player promotions, bonus prizes, and VIP Support Team access.
Platinum Pro and Diamond Elite members earn enhanced benefits, such as VIP Loyalty Bonuses, Weekly Cashback, access to exclusive tournaments, and in-game session reviews.
Like many casinos, details are kept secret, and the casino will contact you if you qualify.
The casino does not list the terms for joining the VIP Club, which generally means only high-volume and high-stakes players have a realistic chance of joining or earning significant benefits.
My Perspective on Lucky Hippo’s Bonuses
In my experience, Lucky Hippo’s bonuses are a mixed bag. The slot bonuses are generous and varied, but the high playthrough requirements are a drawback.
I recommend focusing on slot bonuses at this casino as they offer the most value and are easier to manage within the restrictions. It’s crucial to read the rules and conditions of each bonus carefully.
For Lucky Hippo to stay competitive, it needs to make its rollover terms more player-friendly.
The reason behind the 3/5: Good collection of slots and video poker but a small library of table games and no Live Dealer games.
Lucky Hippo Casino offers over 220 online slots and games from RealTime Gaming, fewer than the average US online casino.
Most of these games are slots, but there is also a small collection of table games and video poker. Unfortunately, the casino does not offer Live Dealer games.
The casino software is straightforward and well-organized, making it easy to find games.
While I enjoyed playing at the casino, it lacked enough variety to keep me returning. I strongly urge casino owners to partner with other gaming providers and expand their library to attract and retain players.
190+
Real Money Slots
90+
Jackpots
3
Specialty Games
14
Table Games
N/A
Live Dealer Casino Games
15
Video Poker Titles
Best Games at Lucky Hippo Casino
Buffalo Mania Deluxe
A western-theme slot with bursting wilds, a Major Mania feature, and a Bonus Wheel that can award free spins or massive prizes.
Wonder Reels
A fun game with an expanded reel re-spin feature on every winning spin.
Robin Hood’s Riches
Features Archer Wilds, a free spins game, and a Spin ‘N Win feature with a chance for a jackpot.
Sweet 16 Blast
Features cascading wins and a free spins game with multiplier wins.
Double Double Jackpot Poker
A video poker game that awards an increased payout for every four of a kind.
Here are more details about my session at Lucky Hippo Casino. I’ll cover the most popular sections of their game catalog.
SLOTS
The online slots section is the strongest gaming category at this casino. There are 196 games available, and you can filter them by type (5 Reel, Bonus Rounds), name, or jackpot.
This casino has 93 progressive jackpot slots, with prizes up to $1.5 million.
The quality of these games rivals any you’ll find at US online casinos. You’ll also find popular slot franchises like Bubble Bubble and Cash Bandits.
The casino adds new games every month, so there’s always something new to try. I played several games, including Wonder Reels, Sweet 16 Blast!, Bubble Bubble 3, and Penguin Palooza, and enjoyed them all.
Slots are your best option for clearing bonuses, as they contribute 100% toward the wagering requirement.
Blackjack
Lucky Hippo offers only three online blackjack options: standard, Perfect Pairs, and Suit ’em up.
These games are fine if you want to play a few hands but lack a “wow factor.” Be sure to use at least a basic blackjack strategy to reduce the house edge.
Blackjack does not contribute to rollover requirements unless your chosen bonus specifically includes it in the playthrough, such as the 300% welcome offer or the blackjack bonus.
Roulette
Roulette is limited to a single option, European Roulette, which can be found in the Specialty Games section.
European Roulette has a basic setup, likely the same as when it was first designed years ago by RealTime Gaming. The game provides a simple setup but isn’t exciting to play otherwise.
Roulette does not contribute to the wagering requirements at this casino, so it is not a viable option for clearing casino bonuses.
Other Table Games
Lucky Hippo Casino has a standard colleciton of table games.
There are 11 options, including three versions of Caribbean Poker, 32 Cards, Teen Patti, Tri Card Poker, Let ‘Em Ride, Baccarat, and Akbar Romeo Walter.
The quality of games varies. Older games like Tri Card Poker have relatively simple graphics and sounds. Newer games, like 32 Cards and Akbar Romeo Walter, have higher-quality graphics and sounds.
The Caribbean Poker games and Let ‘Em Ride all have progressive jackpots, which may make them worth checking out if you like to gamble for jackpots.
The downside to playing table games here is that they do not contribute to the wagering requirement. If you’re primarily a table games player, skip the bonus.
Video Poker
Video poker is easily my favorite casino game, and I love the variety of games you’ll find at this casino.
There are 15 options, including popular games like Double Double Bonus Poker, Deuces Wild, and Joker Poker. If there is a knock on this section, it has no exotic video poker games like Spin Poker or Wheel Poker.
However, one thing that sets Lucky Hippo Casino apart from other US casinos is that you can play low-stakes video poker starting at .25 per hand, assuming you play max credits on each hand.
The paytables for these games are average. While not the best paytables I’ve seen, it’s definitely workable. I had a couple of nice hits on Double Double Bonus, including a four deuces hit.
Video poker is not a good option for playing on a bonus. Most bonuses do not allow video poker play. For bonuses that allow it, video poker games only contribute 50% to the rollover.
Casual Games – Specialty Games
The specialty games section at Lucky Hippo Casino offers only three titles. Besides Roulette, you can play Keno and Banana Jones.
Banana Jones is a fun, board game-style slot game. However, you can’t play it on any bonus.
Keno is the only game in this section worth playing on a bonus. Like slots, the game contributes 100% toward all bonuses.
This Keno variant is nothing special, as it is a basic design that’s been part of the casino since its inception. The one plus for this game is that the stakes start as low as a penny.
2.5/5 rating reason: Slow payouts, average banking methods, and higher minimum withdrawals than most casinos.
Lucky Hippo has average deposit options compared to other casinos banking methods in most US sites. You can deposit with credit cards and crypto.
The process for depositing and cashing out is standard. However, the one difference is that some credit card options may require a currency conversion, which could incur a fee from your bank.
Lucky Hippo Deposit Options
Credit card options include Visa, MasterCard, American Express, and Discover. For crypto, you can deposit with Bitcoin, Litecoin, Ethereum, Tether, BNB, and CryptoPay.
CryptoPay is a third-party crypto payment service that allows you to use dozens of altcoins to make a crypto deposit. Outside of crypto miner fees, which the casino does not control, there are no fees for depositing here.
- Fastest Deposit Method: Visa – Instant
- Deposit fees: None
My Recommended Deposit Method: Visa
I deposited $25 with my Visa. Like most legitimate online casinos, I received a fraud alert when I first tried to deposit, but after clearing the alert, I had no issue depositing.
If your initial deposit is declined, wait a few hours before trying again, or the casino may lock your ability to make a credit card deposit.
The depositing process is easy, but if you deposit with a credit card, you must fill out an authorization form that requires the last four digits of your Social Security Number. Once you submit that, you can proceed with your deposit.
You may also notice that your deposit will be in another currency. The payment was processed in MXN rather than USD the first time I deposited.
The casino automatically converted the funds to USD. Some banks charge a currency conversion rate, so don’t be surprised if you see that type of fee on your account after making a deposit.
If your first deposit fails, check with your bank to see if you triggered a fraud alert. Otherwise, you may have to try a different card or crypto.
Check all the deposit methods available for Slots Paradise.
| DEPOSIT METHOD | MIN DEPOSIT | MAX DEPOSIT | SPEED | FEES |
|---|---|---|---|---|
|
|
$25 | $500 | Instant | None |
 |
$25 | $500 | Instant | None |
 |
$25 | $500 | Instant | None |
 |
$25 | $500 | Instant | None |
 |
$20 | $100,000 | 15 Minutes | None |
 |
$20 | $100,000 | 15 Minutes | None |
 |
$20 | $100,000 | 15 Minutes | None |
 |
$20 | $100,000 | 15 Minutes | None |
 |
$20 | $100,000 | 15 Minutes | None |
 |
$20 | $100,000 | 15 Minutes | None |
Lucky Hippo Casino Withdrawal Options
The withdrawal options for this casino are standard for many RTG casinos and on par with many US casinos. You can cash out with a bank transfer, check by mail, check by courier, Bitcoin, or USDT.
There are no fees to cash out, which is better than many US online casinos. However, the minimum deposit is significantly higher than in other casinos.
You’ll need to submit KYC verification information before cashing out, which requires a copy of your ID and proof of residence. However, the process’s time is not guaranteed.
Customer support stated it could take “some days,” but it would not be exact.
- Is Verification Required? Yes – ID, copy of credit card, proof of residence
- Fastest Withdrawal Method: Bitcoin – Up to 7 Days
Does Lucky Hippo Casino Pay Out?
Yes, Lucky Hippo Casino pays out with Bitcoin, USDT, bank wire, and bank check. Most payments are processed in 5 to 7 business days.
My Recommended Payout Method: Crypto
I cashed out $150 using Bitcoin. Before cashing out, I was required to submit verification documents, which took around 72 hours to process. Afterward, I submitted my cashout request via the Cashier.
I received my Bitcoin in about a week, much slower than most casinos.
According to support, the average payment time is 5 to 7 business days, which can be longer depending on the withdrawal queue.
Here’s a table with all the withdrawal methods available.
| WITHDRAWAL METHOD | MIN PAYOUT | MAX PAYOUT | SPEED | FEES |
|---|---|---|---|---|
|
|
$150 | $5,000 | 5 to 7 Days | None |
|
|
$150 | $5,000 | 5 to 7 Days | None |
 |
$150 | $5,000 | 5 to 7 Days | None |
 |
$400 | $5,000 | 5 to 7 Days | None |
 |
$150 | $399 | 5 to 7 Days | None |
Why I scored it 3/5: Support is average at best, with most agents trying to rush players along rather than providing quality support.
I have mixed feelings about support at Lucky Hippo Casino. It is clear that the casino is using a third-party service that manages multiple casinos, and the quality of service varies depending on which department you use.
Here are the details of each support method.
- Support Email Address: [email protected]
- Languages: English
- Availability: 24/7 through live chat
- Live Chat: Yes, automated and real person
- Response times: Fast
- Validation Email: you may send it on the char or to [email protected]
Here’s How I Tested
You can reach them through email support or live chat. The latter option is the most convenient due to its immediacy. Moreover, they are available 24 hours a day, while by email, they can take up to 48 hours to respond.
Here’s how my experience went.
You can reach support via email at [email protected]. Support should answer in 48 hours, but this is not guaranteed.
Live Chat
There is a 24/7 live chat section with different options for general, security, and withdrawal support.
I contacted support multiple times, and my average wait time was between two and five minutes, which is normal.
My Experience With Lucky Hippo’s Support
Based on my experience, I noticed most of their answers were cut-and-paste replies, and they always appeared in a hurry to get rid of me.
General chat is only suitable for the most basic issues. Use the customer support option if you need help with deposits or other general matters. Withdrawal questions and problems are only handled by withdrawal support.
Lucky Hippo Casino doesn’t have the worst support I’ve seen, but it is far from the best.
I suggest hiring dedicated support agents who can handle all issues rather than a third-party service that rushes to get rid of you.
Explaining the 3/5: Simple layout that is very user-friendly and mobile-optimized, but verification took longer than similar casinos.
Lucky Hippo Casino has its strengths and weaknesses. My sign-up experience was smooth, but account verification took about 10 days, which is longer than many other casinos and can feel excessive nowadays.
If you choose to play at this casino, I recommend verifying your account early to avoid withdrawal delays.
The game library is decent, especially for slot fans. However, the table game selection is limited, and I would have enjoyed more variety.
On the bright side, the games run smoothly on both desktop and mobile.
My experience with customer support wasn’t the best. The live chat is quick, with response times of 2 to 5 minutes, but the support quality can feel rushed and repetitive.
Lucky Hippo Casino offers a good experience for slot and video poker players. The interface is clean and intuitive, and the game quality is solid.
However, the high playthrough requirements, limited table games, and lengthy verification process are drawbacks.
My overall experience was good but not good enough to match my gaming preferences.
BEST Features
- Over 200 RTG Games.
- Zero Fees on Deposits & Withdrawals.
- Great Welcome Bonus Package.
- There are progressive games with jackpots over $500k.
My Verdict
On the surface, Lucky Hippo Casino looks like every other RealTime Gaming casino. The site has a simple layout and a decent collection of slots and video poker, but it lacks variety in other forms of gaming.
The promotions look great, but the high playthrough makes the offers challenging to clear. Customer service has good response times, but the support can feel a bit rushed.
However, the factor that places this casino above other RTG casinos is its reputation. Lucky Hippo Casino has fewer complaints than any casino I’ve reviewed.
Players are quick to blast a casino, so the lack of complaints about this casino should make it a contender for your shortlist.
What Makes Lucky Hippo Casino Unique?
- Over $3.5 Million in Progressive Jackpots – Dozens of progressive jackpots are available, ranging from $100 up to over $1.5 million.
- Crypto Player Perks – Crypto players get exclusive bonuses you don’t see at other casinos, such as 20% cashback every Wednesday and full reimbursement of blockchain miner fees.
- Exclusive Games Each Month – Real Time Gaming releases at least one game monthly, and new games are exclusive to RTG casinos. Examples of games you will not see at other casinos include Ripcord Rush and Ronin: Quest of Honor.
Lucky Hippo Vs. Other Online Casinos
Lucky Hippo Casino has a smaller library of games than other US online casinos. Its banking options are on par with other casinos, but the minimum withdrawal is significantly higher.
Although its customer service is slightly inferior to that of other casinos, its reputation is somewhat better than that of most US online casinos.
| ONLINE CASINO | BONUS | # OF GAMES | RTP | READ REVIEW | START |
|---|---|---|---|---|---|
|
WELCOME BONUS 300% Up To $9,000 | # OF GAMES 226 | AVG RTP 95%-99% | Review | VISIT CASINO |
|
WELCOME BONUS 500% up to $7,500 | # OF GAMES 751 | AVG RTP 95%-97% | Review | VISIT CASINO |
|
WELCOME BONUS 200% up to $7,777 | # OF GAMES 236 | AVG RTP 95%-98% | Review | VISIT CASINO |
Lucky Hippo Casino Review FAQ
We regularly receive questions about Lucky Hippo Casino. Here are some of the most common questions received.
What are the games’ payout rates?
Lucky Hippo Casino does not publish information on game RTP. You can expect slots to have an average RTP of 95 to 96%. Table games have an RTP ranging from 97 to 99%, while video poker games have an RTP of 97.5 to 99%.
How does the casino handle jackpot wins?
Lucky Hippo pays jackpot wins based on its withdrawal policies. You can cash out up to $5,000 per week.
What happens if I get disconnected during a game?
As a security measure, the casino session will only expire after a period of inactivity.
If you get disconnected during a game, it might be due to a connection problem or a device issue. To resolve this, close the casino, clear your cookies and cache, and log in again. This should fix the issue.
What is the community like?
Lucky Hippo does not have much of a community. It has a Facebook page that promotes the casino.
What happens if I’m locked out of my Lucky Hippo account?
If you are locked out of your Lucky Hippo Casino account, you can request a password reset on the website. Or contact customer support.
How can I turn my casino winnings into cash I can use?
To cash out winnings at Lucky Hippo Casino, request a withdrawal at the Cashier page. You must have $150 in your account.