Planet 7 Casino Review – Is It the Right Fit for You?

Planet 7 Casino has a long list of complaints against it for slow payment and non-payments. The majority of complaints are for slow payments. Here are some examples from Trustpilot and AskGamblers.

Very Slow Payments

I feel I’ll never get my withdrawal request for $700 from 8th Oct. Gave payment details twice and they say it hasn’t been updated.

Live Chat has said they will escalate it, but that’s what they always say. And they don’t respond to my emails.

—Tony1976 (AskGamblers)

1 Year of Disputes

These interactions between myself and customer service representatives & finance agent have been going on since about 2nd week of December roughly as per the date Dec 11, 2023.

—Ebenpon on Janurary 17, 2024 (AskGamblers)

Just Contact Customer Support

I’ve played here for years, never any issues. For the ones having problems, be sure to contact support before you do something questionable.

For example I won off a coupon, I asked support if I’m allowed to use that coupon again and they said yes but only once per month.

Used the same coupon again next month, won, and withdrew with no issues.

—Aaron S (Trustpilot – 5 stars)

Myths Busted About Planet 7 Casino

There are many complaints out there about Planet 7 Casino, and while some of them are legitimate, not everything you read is true. Here are some of the most common myths.

Planet 7 Casino has limited promotions, but they are still worth checking out.

The overall terms of these offers are somewhat standard, but you need to pay careful attention to each offer. For example, some offers are only good for slots and keno play, which have a 30x rollover.

However, the playthrough when playing other games is 60x. 

Overall, I think these offers are good, especially if you like free spins. Continue reading to see what I mean.

My Recommended Bonuses

While Planet 7 Casino has a variety of offers, I’ve focused on those that deliver the most value, especially if you’re into slots like I am. You might notice I didn’t include the welcome bonus or the crypto bonus in my recommendations.

Here’s why: As a video poker enthusiast, I found the 60x rollover on the welcome bonus to be too steep to justify. The crypto bonus, while intriguing, was Litecoin-exclusive and offered a relatively low match percentage, which, in my opinion, wasn’t worth the hassle.

Instead, I’ve highlighted the bonuses that I believe give you the best value for your buck.

Daily Free Spins

This promotion is the best overall offer, in my opinion. It does not require anything but a deposit.

A recent deposit makes you eligible for this offer, and you can claim free spins each day on a featured slot or keno game. The playthrough on winnings is just 20x, which is lower than most offers at the casino. However, you can only play your winnings on slots and keno games.

You’ll get free spins for seven days after your deposit.

I got 14 spins daily on Dragon’s Orb, totaling 98 free spins. This offer is great because your rollover is only on free spin earnings, leaving the remaining funds available to play whatever you wish.

Game of the Month

This promotion gives you a 220% match bonus and 70 free spins on the current featured game. This offer has a low 15x playthrough requirement, but you can only play the funds on slots and keno. Better still, you can redeem this offer four times per month.

This is the most advantageous of the deposit bonuses, as you get 70 free spins and a much lower rollover.

Other Bonuses I Reviewed

Here are other casino bonuses that I checked out while writing this review.

These offers are not quite as strong as the others, primarily due to the higher rollover. For the welcome bonus, the number of free spins is a bit low and the 60x rollover on games that aren’t slots or keno is high.

I’m not a fan of the Litecoin bonus because it has a low 20% match, plus the minimum deposit required is high. 

Planet 7 Casino offers a decent selection of slot games, but it falls short in other gaming areas. With Spinlogic Gaming (a.k.a RealTime Gaming) as the sole software provider, it’s clear that the focus is heavily on slots.

However, beyond the slots, the game selection feels limited. The only other category that stands out is video poker. While the design of these games may not be the most thrilling, there’s a solid variety to choose from.

Unfortunately, the overall gaming experience at this site remains somewhat lackluster due to its reliance on a single provider for both slots and table games.

To truly compete with other online casinos, Planet 7 needs to bring in additional software partners to enhance its game offerings and provide a more well-rounded experience for players.

My Top Game Picks

Gem Fruits

Gem Fruits is all about that jackpot feature, and it’s been kind to me.

I got lucky with a 40x jackpot with a five-of-a-kind, and the thrill of watching those reels line up just right keeps me coming back.

Wild Hog Luau

The respin feature is what makes this game a winner for me.

I love that it triggers on any three-of-a-kind, regardless of where they land on the grid—it adds a fun unpredictability to every spin.

Neon Wheel 7s

I love the classic Vegas vibe, and Neon Wheel 7s nails it.

The bonus wheel is a blast, offering a shot at up to 100x your bet, which gives it that extra layer of excitement.

Wild Fire 7s

Wild Fire 7s blends that vintage Vegas charm with some exciting features, like free spins with multipliers and a progressive jackpot.

It’s a great mix of familiarity and potential big wins.

Pyramid Pets

The cascading multiplier wins in Pyramid Pets are a game-changer.

Combine that with the free spins and guaranteed 3x wins, and it’s easy to see why this slot quickly became one of my favorites.

Want to learn more about the individual gaming areas? Continue reading to learn my thoughts.

slots

The slot selection is a bit limited, but Spinlogic Gaming is famous for offering high-quality slot games with exciting themes, nice graphics, and generous bonuses.

There are also around 80 progressive jackpot games with jackpots ranging from $100 up to $1 million.

When searching for games, you can search by name, theme, most popular, or biggest jackpot. 

I played a nice mix of slots and found most games fun, with excellent graphics, sounds, and bonus potential.

Some online slots I played included Cosmic Crusade, Cash Bandits 3, Megasaur, 777, and Bubble Bubble 3. I made the most money off Gem Fruits as I hit about three small fixed jackpots with multipliers. 

The one suggestion I would make is to expand the library by adding more gaming providers. While the available games are high-quality, there isn’t enough variety to keep players engaged long-term. 

Slots are the best games for clearing a bonus. A standard bonus requires a 30x rollover for slots, but there are also bonuses with a lower rollover that are primarily linked to slots.

Blackjack

Like most SpinLogic Casinos, you don’t have much to choose from for blackjack games.

You can play standard blackjack, Suit ‘Em Up Blackjack, and Blackjack Perfect Pairs. Overall, the games here are nothing special.

The graphics and sound are standard, but they give a solid gaming experience.

Your best bet with playing Blackjack is to stick with the standard version and learn perfect strategy. This will shave the house edge to less than 1%. Avoid games with side bets, unless you don’t mind giving the house an extra 4 to 5% in house edge.

One thing I don’t like is that these games require a minimum bet of $4. This is a bit steep for small bankrolls. 

Roulette

Planet 7 Casino is not a good place to play if you’re looking for standard online roulette games. There is only a single option for European Roulette, and you can only find it by doing a manual search or going under the All Games tab.

The graphics on this game are somewhat basic compared to other online casinos.

The limits are reasonable with $1 minimum bets. It is the only standard table game at the casino with a $1 limit. 

If you’re looking for roulette games, you should check out the live dealer section.

However, if you’re playing on a bonus, the European Roulette option is the only one contributing to the playthrough. It contributes the same as table games, meaning 60x rather than 30x for standard bonuses.

Other Table Games

The table games section is not very robust, with nine games in total, three of which are Blackjack. Your other options are Baccarat, Tri Card Poker, Teen Patti, Lucky 7, 32 Cards, and Andar Bahar. 

The games are a mixed bag, meaning some games like Teen Patti have better graphics and sounds than others. All games require a minimum bet of $4, which is not an ideal limit for smaller bankrolls.

Compared to other US online casinos, this table games section needs more variety.

Video Poker

My favorite section of this casino is the video poker section.

There are 15 video poker options with lots of variety. For those that like traditional options, you can play games like Jacks or Better, Double Double Bonus Poker, Deuces Wild, and Bonus Poker.

Other options include All American Poker, Loose Deuces, Sevens Wild, and Pick ‘Em Poker.

The paytables are decent.

For example, Jacks or Better is 8-5, while Double Double Bonus is 9-6. Double Bonus Poker has a 10-7 paytable, making it one of the better games in the lineup.

The video poker selection is far superior to that of other US online casinos. Better still, it does contribute to some bonuses, but you’re playing at the 60x rate.

Casual Games – Specialty Games

There’s not much in the way of specialty games at Planet 7 Casino.

European Roulette and Keno are listed as specialty games, but they don’t even have a menu option. Keno will be your best option on a fixed bankroll, as they have bets as low as a penny per round. 

The graphics on both games are basic, but they are still fun games to play.

Keno is the better option if you plan to play on a bonus. It contributes the same as slots, meaning a 30x rollover. European Roulette has a double playthrough requirement.

Live Dealer Games

The live dealer section of this casino is a proprietary group of games from Visionary iGaming and it’s only available on mobile.

The options are average with tables for live dealer blackjack, baccarat, roulette, and Super 6.

Overall, I wasn’t overly impressed with the layouts of the games as the video feeds were of average quality, and the tables were so close together that they somewhat distorted the sound of the table I was playing.

Also, many dealers were unenthusiastic, which takes away from the experience.

The biggest drawback to this section is the high limits.

Blackjack games have a minimum table limit of $10 per hand. Super 6 and baccarat have a minimum limit of $5 per hand. Roulette games have a minimum of $1 per round, which is more reasonable.

If you make a minimum deposit, you won’t have enough of a bankroll to support anything other than live dealer roulette. 

They have a decent variety of deposit methods, including credit card payments, crypto payments, and the ability to purchase crypto for use at the casino.

Withdrawal options are a bit lacking, but if you’re a crypto depositor, you can use Coindraw, a relatively new payment system that’s growing in popularity with online casinos.

However, be aware that there are MANY complaints about slow payments from this casino.

From what I have seen from experience and from reviewing the website’s terms, the complaints are justified. So, if you play here, understand that getting your money will be an exercise in patience.

Deposit Options Summary 

Deposit options for this casino include credit cards, crypto, and Changelly.

Visa, MasterCard, and American Express deposits are accepted with a 7% fee. Bitcoin and several popular Altcoins are also accepted.

Alternatively, you can use your credit card to buy crypto through Changelly. Lastly, VIP players can use the Players Rewards Card to make deposits.

• Fastest Deposit Method: Visa
• Deposit fees: Yes – 7% on all credit cards + Miner fees for crypto

My Recommended Deposit Method: Credit Card

The fastest method for funding your account will be Visa or any credit card.

I used Visa for my initial deposit and the process was fast. I deposited $50, and the funds were credited to my account immediately. The one drawback is the fees. You will be charged a 7% fee on your deposit.  

Alternatively, I also recommend Litecoin deposits for crypto players.

Litecoin has the lowest miner fees out of all available options and tends to have faster transfers than Bitcoin and other cryptos.

For those unfamiliar with miner fees, all crypto blockchains add fees to transactions known as miner fees.

This is done automatically at the blockchain end and is not controlled by the casino. Your funds will be available in roughly 15 minutes. However, if you’re unfamiliar with crypto or crypto transfers, stick with Visa.

Here’s a table with all the available deposit options.

DEPOSIT METHOD	MIN DEPOSIT	MAX DEPOSIT	SPEED	FEES
	$50	$100	Instant	7%
	$50	$100	Instant	7%
	$50	$100	Instant	7%
	$50	No Max	15 Minutes	None
	$50	No Max	15 Minutes	Miner
	$50	No Max	15 Minutes	Miner
	$50	No Max	15 Minutes	Miner
	$50	No Max	15 Minutes	Miner
	$50	No Max	15 Minutes	Miner
	$50	No Max	15 Minutes	Miner
Player Rewards Card	$50	$100	Instant	None

Planet 7 Casino Withdrawal Options 

There are three options for cashing out at Planet 7 Casino. You can use Bitcoin, bank wire, or Coindraw.

Coindraw is a newer system that requires your most recent deposit to be in cryptocurrency, with at least $100 deposited in crypto within the last six months.

While Coindraw is likely the fastest withdrawal method, it may come with higher fees depending on the amount you cash out.

• Is Verification Required? Yes – A copy of the credit card (if used), proof of identity, and liveness check are required
• Fastest Withdrawal Method: Coindraw – 3 to 7 days

My Recommended Payout Method: Bitcoin

Due to the limited options for cashing out, I chose Bitcoin for my withdrawal.

The process is relatively simple, but you must complete KYC verification before cashing out. I clicked on Bitcoin, entered my wallet address and dollar amount, and submitted the request.

It ended up taking eight days for me to get my money, which I have discovered was fortunate based on other complaints.

There are a few things to know about cashing out here.

• The processing times are much longer than at other casinos. It takes at least seven days to receive Bitcoin payments, and bank wires may take longer.
• The casino’s terms state that it could do weekly or even MONTHLY processing, which may contribute to the constant complaints of payment delays.
• The fastest option is Coindraw, which is only available if you have deposited at least $100 in crypto and your most recent deposit was in crypto. It processes your money in 3 to 7 days, but the fee is 5%, which may increase your withdrawal fees for larger payouts. 

I was unimpressed with the options for cashing out and the process. Also, the Coindraw option is not advertised on the website. Customer service was hyping this option when I spoke to them, making me wonder why they don’t advertise it more.

Had I known what I know now, I would have deposited with crypto as Coindraw has the lowest withdrawal limits and the fastest processing times, albeit you’re still going to wait up to 7 days for your money.

Here’s a table with all the withdrawal methods available.

WITHDRAWAL METHOD	MIN PAYOUT	MAX PAYOUT	SPEED	FEES
	$50	$2,500	7 to 10 Days	Up to $40
	$100	$2,500	Varies	Up to $20
	$20	$2,500	3 to 7 Days	5%

Overall, my experience with customer support was positive. Planet 7 Casino offers support via FAQ, live chat, and email.

I found that live chat was the best option for me to get answers, but be aware that there may be some communication issues as some agents are not as well versed in English as others.

Here’s How I Tested

Here are my experiences using the support contacts and resources of this casino.

Navigating Planet 7 Casino is a breeze, which is something I really appreciate.

The games are easy to find, thanks to the well-organized categories. Whether you’re searching by theme, popularity, or even the biggest jackpots, everything is neatly filtered.

And if you know exactly what you’re looking for, the search bar is super handy.

As for the site’s theme, well, there isn’t much to say—there’s a hint of something Greek, but it doesn’t really follow through. It’s not a standout in terms of design, but it gets the job done.

The site is functional, straightforward, and glitch-free, which is really all you need when you’re there to play, not to admire the scenery.

One thing I liked is that it’s not overly promotional. The layout is simple, with only five menu options, and the terms are easy to find.

Plus, it works smoothly on mobile, so you can play on the go without any issues.