Jackpot City Casino Highlights
Jackpot City has been operating since 1998, making it one of the oldest online casinos. It excludes a laundry list of countries, although I was able to write this review from Canada.
This Jackpot City casino review will talk about the game portfolio, big jackpots, and solid promotions. I especially liked how the welcome bonus carries 25x rollover.
Downsides include difficulties finding customer support contacts and complaints about withdrawal speed. I would personally play at Jackpot City again, although you should prepare yourself for frustration in contacting customer service.
What I Loved
- Many modern games with great graphics.
- Huge progressive jackpots worth 8-9 figures.
- Worthwhile bonus with reasonable terms & conditions.
- Instills trust with multiple licenses & longevity.
- Third-party game testing from eCOGRA.
Room for Improvement
- Complaints about slow withdrawals.
- I had to hunt for customer support contacts.
- Low rollover contributions for many game types.
Key Information
- Website: www.jackpotcitycasino.com
- License: Pennsylvania Gaming Control Board, Kahnawake Gaming Commission, Malta Gaming Authority, & UK Gambling Commission
- Available Games: Slots, Blackjack, Roulette & Arcade
- Recommended Bonus: 100% up to $1,000
- Minimum deposit: CA$5 – Credit Card & eWallets
- Number of Games: 1,027
Does Jackpot City Casino accept US players? Only residents of New Jersey and Pennsylvania can play at Jackpot City. Players from other US states are not allowed.
How I Tested Jackpot City Casino
My gambling session began with depositing over $23.28 worth of Litecoin and claiming the 100% up to $400 welcome bonus.
My total starting balance was CA$46.56.
The offer included 10 free spins in Mega Millionaire, and I won $0.31 there before moving on to the broader game selection. My goal was to meet the 35x wagering requirements on my bonus. Here’s a brief recap of my session:
- I started with several slots. None of these games brought me luck, with Sky Raiders and Fire Gnomes being particularly unkind (both $10 losses).
- I switched to the Avalon Scratchcard and lost another $10, drawing my initial $46.58 bankroll down to $10.
- Jackpot City randomly awarded me 20 free spins on Ancient Fortress Zeus, although these spins only delivered $0.58.
- I checked out a couple of table games, including Vegas Single Deck ($8 win) and Terminator 2 Roulette ($4 loss).
- I played one last slot, going boom or bust while trying to meet rollover. Playing Bison Boom, I racked up multiple big wins ($143 & $163) relative to my $1 bets. Several bonus rounds and a dynamite feature (random wilds) helped me rack up $316 in cashable winnings by the time I met rollover.
Even if I hadn’t won anything, I would still give Jackpot City credit for its high-quality games. Each game I played had solid or great graphics and plenty of features.
Disclaimer: Jackpot City Casino holds licensing in multiple jurisdictions and features different URLs, bonuses, and games in each case. I’m playing at JackpotCityCasino.com, which serves dozens of countries under a Kahnawake license. This URL offers specific games and promotions that may not be available through the other versions.
Examples of other accepted countries and states through this URL include Albania, Algeria, Azerbaijan, Bahamas, Bangladesh, Bolivia, Brazil, Burkina Faso, Cambodia, Canada, Costa Rica, Dominican Republic, Ecuador, Egypt, El Salvador, Finland, Guatemala, Guinea, Honduras, Indonesia, Iraq, Ireland, Kazakhstan, Laos, Libya, Madagascar, Malaysia, Mail, Morocco, Nepal, New Zealand, Niger, Norway, Pakistan, Panama, Peru, Saudi Arabia, Senegal, South Korea, Sir Lanka, Thailand, Tunisia, UAE, Uruguay, Uzbekistan, and Zimbabwe.
Keep in mind that other countries and jurisdictions like Mexico, Ontario (CA), New Jersey (US), and Pennsylvania (US) are eligible to play at Jackpot City Casino—only through different URLs (e.g., Mexico plays at JackpotCity.mx).
Why I scored it 2.5/5: Jackpot City has mixed player reviews, with some praising timely payouts but many raising concerns about reliability on platforms like Trustpilot and Reddit.
I checked Trustpilot and Reddit to get player opinions on Jackpot City. The overall sentiment is not great, with this casino scoring 1.2 and 2.1 through Trustpilot and Truspilot Canada.
Opinions are mixed in Reddit threads that I checked out. Some Redditors contend that they’ve received money on time, while others have the same complaints as Trustpilot users. Here are comments that stood out for me.
Casino Pays Out
Yes. They pay. When you win they hold it for up to 48 hrs just in case you change your mind once it’s released, you get it in a couple of days
Alternative_Eye_5016 (Reddit)
Withdrawals Take Time
I have withdrawn from them a few times. Amounts ranging from $500-12k. Took 2-3 working days but still showed up in my account.
Tionek (Reddit)
Support Is Unresponsive
Absolute trash. Help center has not worked in the time I have been trying. No response to emails. Sad, sad rip off site. Waiting over 2 weeks on a withdrawal that is next to nothing compared to what I have deposited on their site.
Mark Brown (TrustPilot – 1 star)
Casino Doesn’t Reply
Jackpot City not reply to emails anymore. My daughter had a withdrawal leave her account 16 days ago, 12 working days to be transferred to a card which is loaded on there and still nothing and no reply to emails. Quick to take from card yet so hard to payout..
Update: Went to other account that’s loaded on acc but grateful to have received [the money].
Sue Rangihuna (TrustPilot CA – 1 star)
What the Casino Says
Customer support does a good job of replying to complaints. It has especially been active on Trustpilot, with support agents assuring users they’ll look into matters.
I didn’t see any issues immediately solved through these comments. However, Jackpot City does look into these matters and tries to improve its reputation.
Verdict: Is Jackpot City Casino Legit?
Yes, Jackpot City holds licenses in multiple jurisdictions, including the UK, Malta, New Jersey, and Pennsylvania. It also undergoes testing from eCOGRA to ensure that its games are fair.
Users generally complain about slow withdrawals and rigged games.
I typically ignore the latter complaint, as you can read about in the Myths section. The slow cashout criticisms have validity, with legit accounts noting that they waited a few extra days to receive payouts.
I have seen much worse wait times across the industry, but still, Jackpot City doesn’t always deliver payments on time. They do pay out, though, as you can note from the fourth quote above.
Jackpot City Casino Safety Credentials
This gaming site has several aspects that made me feel safe when playing and depositing here, including:
- eCOGRA certified – Jackpot City Casino has received fair gaming certification from eCOGRA, one of the industry’s most respected testing labs.
- Licensing & regulation – Pennsylvania Gaming Control Board, Alderney Gambling Control Commission (AGCC), Kahnawake Gaming Commission (KGC), Malta Gaming Authority (MGA) & UK Gambling Commission (UKGC)
- Running since 1998 – Jackpot City launched in 1998, making it one of the oldest online casinos I’ve visited. Longevity like this is usually a good sign.
- Secure website – The Jackpot City Casino website uses SSL encryption to protect your information, with Google Trust certification to prove it.
- Player protection – You can access a responsible gambling page here with tips and links to resources like Gambler’s Anonymous. Tools are also available for player protection, including timeouts, deposit limits, and self-exclusion.
Myths Busted About Jackpot City
I like getting to the truth regarding online casinos, but some complaints border on myths. I found three questionable criticisms while researching this gaming site, which you can read about below.
Myth #1: The Games Are Rigged
Several Trustpilot and Reddit complaints contend that Jackpot City Casino rigs its games. The general consensus from these players includes prolonged losing slots periods where they don’t win a single spin.
Similarly, some users believe that the casino software ensures you can’t win with a bonus.
Slots can be frustrating, and I had some of the same experiences early in my session.
However, I highly doubt that Jackpot City could get away with fixing the results. It undergoes third-party game testing from eCOGRA and has passed licensing requirements in five jurisdictions.
My session is proof to the contrary, given that I turned CA$23 into $316 after meeting the 35x rollover.
Myth #2: KYC Is a Scam
Most Reddit and Trustpilot complaints revolve around payouts being a few days late.
However, I saw some players take this issue too far and claim that Jackpot City uses KYC as a last resort to avoid payments.
KYC has become commonplace at online casinos as a way to prevent money laundering.
Jackpot City is not alone in KYC requirements, especially since it must do so as part of licensing agreements with the UK, Malta, Kahnawake Territory, New Jersey, and Pennsylvania.
Why I scored it 4/5: Jackpot City has generous welcome bonuses and low wagering requirements, though the limited ongoing promotions and reliance on a Bonus Wheel leave room for improvement.
| BONUS | ROLLOVER | JACKPOT CITY BONUS CODE | TIME LIMIT |
|---|---|---|---|
| Welcome Bonus – 100% up to $1,000 Welcome Bonus | 25x | No code needed | 30 days |
I mostly have positive views on the Jackpot City promotions.
This casino starts well by offering a 100% match bonus with favorable wagering requirements. You only have to wager 25x the bonus, whereas most casinos require you to bet 35x the bonus plus deposit.
This low rollover enabled me to clear $316 in winnings.
Besides the welcome promo, I randomly received 20 free spins on Ancient Fortunes: Zeus. This offer felt like a Vegas comp for a losing player since I was down to my last $10. While I only won $0.58, I still appreciated the random bonus.
Other promos are available through a Bonus Wheel once you’ve used all four welcome bonus deposits. Jackpot City notes that this wheel offers free spins, bonus credits, loyalty points, and non-wins.
My Recommended Bonuses
I usually recommend two casino bonuses from every site I review. However, in this case, I can only recommend one bonus since I can’t see future promotions.
The other offers on the site are ambiguous and do not include many details, which I will discuss later. For now, the bonus I recommend is the welcome offer.
100% up to $1,000 bonus + Free SpinS
As explained above, I like the welcome bonus due to its low rollover. This offer is a 100% up to $1,000 Welcome Bonus.
Splitting the bonus into four deposits makes it more manageable compared to some casinos that offer a single 300-400% bonus up to $10,000.
The standard terms include a 30-day expiry date for completing the rollover, an €8 maximum bet (approx. CA$12), and a 7-day expiry date. The short period may be a red alert, but it’s doable (I was able to complete it).
I think rollover contributions on some games are low, such as 8% for blackjack and 2% for video poker. That said, this bonus will appeal to slots, keno, and scratchcard players.
JACKPOT CITY CASINO VIP PROGRAM
You earn points by playing games at Jackpot City Casino. The points are redeemable for cash and determine your status in the loyalty program. Available tiers include Bronze, Silver, Gold, Platinum, Diamond, and Privé.
You’ll start earning 3% cashback and 25% daily bonuses at the Silver level (2,500 – 11,999 points). These rewards go up to 15% cashback and 120% daily bonuses at Privé status (invite only).
I’d like the Jackpot City VIP program to offer higher cashback and larger deposit bonuses at the lower levels. However, the points-for-cash aspect helps make this program worthwhile for lower statuses.
My Perspective on Jackpot City’s Bonuses
I like that Jackpot City offers additional promos via the Bonus Wheel. However, I’d appreciate more specifics on the prizes before depositing.
Additionally, I prefer when online casinos list promotions on the website or through my account.
This setup lets me see what’s available beyond the sign-up offer. It would also provide more promo options besides the Bonus Wheel and welcome offer. As is, the Jackpot City promotions are limited.
Other Jackpot City Bonuses I Reviewed
Again, I don’t have specifics on other promotions besides the welcome offer. I found one called Bonus Wheel. This feature allows you to spin for prizes every four hours after using the welcome bonus.
To use it, you must place a deposit to be eligible for each spin.
Unfortunately, I couldn’t test it because I only deposited once. Some of the prizes noted in the site include the following.
- Bonus credits
- Free spins
- Loyalty points
- Fast Forward (spin after two hours)
Why I scored it 4.9/5: Jackpot City has an impressive game selection of over 1,000 titles, offering diverse options across slots, table games, and live dealer tables, though progressive jackpot slots don’t contribute to bonus rollovers.
I counted 1,027 casino games at the time of my review. This game selection is above average compared to other online casinos and covers all the bases well.
You can expect slots, blackjack, roulette, baccarat, scratchcards, bingo, and live dealer tables. Here are the details.
800+
Real Money Slots
33
Blackjack
25
Roulette
47
Specialty Games
21
Video Poker
71
Live Dealer Casino Games
Software Providers
Some software providers that develop all of these games include All For One, Foxium, Microgaming, Northern Lights, Play’n GO, Snowborn, and SpinPlay.
Best Games on Jackpot City Casino
I mostly stuck with slots during my session because they’re among the few categories contributing 100% towards bonuses. However, I did try non-slots for review purposes.
You can see my top picks from the nine Jackpot City games I tried and why I like them below:
- Bison Boom: I loved this game for its fun features and the big wins I achieved. The game’s bonus round, with multipliers and expanding reels, was especially thrilling.
- Dragon Shard: This one captivated me with its stunning graphics and immersive gameplay. The visual quality and design are truly top-notch.
- Terminator 2 Roulette: This game combines classic roulette with engaging animations and the excitement of up to 500x multipliers, making each spin more thrilling.
- Sky Raiders: It impressed me with its entertaining theme and great graphics. The game’s visual appeal and smooth animations made it enjoyable to play.
- Vegas Single Deck: It offers a classy atmosphere with player-friendly rules. The simplicity and better odds of this blackjack variant provided a refined gaming experience.
I only scratched the surface of the Jackpot City selection, but I had fun playing almost everything I tried. I didn’t even make it to the progressive jackpot slots because they don’t qualify for bonus rollover.
This category opens up a whole nother world because some progressives offer jackpots worth eight or nine figures.
For example, the King Millions (Games Global) progressive network features a CA$9.4 million jackpot as I’m writing this review.
slots
Jackpots City currently features 843 online slots. I tried seven slots during my gambling session, and here are brief descriptions of my experiences:
- Amazing Link Zeus: (Games Global, 96.33 RTP) – A 5-reel, 20-payline slot that offers a hold & win bonus (a.k.a. Amazing Link). I quit this one after quickly losing $9.
- Ancient Fortunes – Zeus: (Microgaming, 96.02% RTP) – I played this game after randomly receiving 20 free spins and only won $0.58.
- Bison Boom: (Northern Lights, 96.08% RTP) – This game was my saving grace thanks to its dynamite feature (random wilds) and free spins. I built my bankroll from around $15 to $316 with this slot.
- Dragon Shard: (Stormcraft Studios, 96.77% RTP) – Dragon Shard has even better graphics than Sky Raiders and a Lord of the Rings-type feel. I only played this a short while after losing five $1 spins.
- Fire Gnomes: (Crazy Tooth, 96.18% RTP) – A 4-reel, 95-payline slot that uses flames to morph symbols. I lost $10 on this one with only a $0.40 win to my credit.
- Sky Raiders: (All For One, 96% RTP) – An excellent-looking game about sky pirates with four power meters. Unfortunately, most of my spins merely contributed to the meters with no wins in return.
Slots contribute 100% towards bonus wagering requirements. Unlike many casinos, Jackpot City doesn’t exclude specific slots—except for progressives, which are commonly excluded at other gaming sites.
This casino does limit NetEnt slots to 50% contributions due to their high payout percentages (e.g., Blood Suckers 98% RTP).
Blackjack
Jackpot City offers 33 blackjack variations, which is more than many gaming sites.
Examples include Atlantic City, Classic Blackjack, Re-Deal, Ultimate Blackjack, and Vegas Downtown.
I tried Vegas Single Deck and enjoyed playing it due to the solid graphics and classy setting. I won $8 through this game before moving on.
The one problem with Jackpot City blackjack games is the rollover contributions. Most variations count 8% towards bonuses, while Classic Blackjack only provides 2%.
By comparison, many online casinos feature 10-20% contributions from this game category.
Roulette
This gaming site offers 25 roulette variations, including 9 Masks of Fire, Immortal Romance, Three Wheel, Ultra Warp, and more.
It excels at providing different themes beyond classic roulette variants.
Case in point, I played Terminator 2 Roulette during my session. This game features multipliers and theatrics related to the movie. I lost $4 throughout 20-25 spins but still had a good time.
Roulette contributes 8% towards Jackpot City promotions. This rate is okay considering some online casinos exclude roulette entirely from bonuses.
Other Table Games
Beyond blackjack and roulette, table games represent the one weakness of the Jackpot City game selection.
This casino only has four other table games, including two baccarat variations, Dragon Tiger, and Sic Bo.
I didn’t try any of these games because they don’t meet the wagering requirements.
The lack of rollover contribution is one more deterrent to playing these games besides a small selection.
Video Poker
This gaming site has 21 video poker variations, which tops most online casinos.
Some variants include All Aces, Cards of Athena (Double Double Bonus), Cards of Ra (Jacks or Better), and Deuces Wild Power 10 Play.
I didn’t try video poker games here because they only contribute 2-8% towards wagering requirements.
However, I opened Cards of Ra Jacks or Better to see its pay table and RTP. It had a 9/6 pay table, which led to 99.54% RTP with perfect strategy.
Therefore, you might try this game to win more often when playing without bonuses.
Casual Games – Specialty Games
Jackpot City lists its specialty games under the arcade and bingo categories.
The arcade section features 30 crash games, keno variations, and scratchcards combined.
The bingo section provides 17 variants, including titles like Amazing Pharaoh, Fu 88, and Sticky Feet.
I tried the Avalon scratchcard, based on the same-titled online site from Microgaming. I lost $8 and didn’t notch a single win.
Of course, such results are typical with scratchcards due to their volatility.
The scratchcards and keno contribute 100% towards wagering requirements. Therefore, you can substitute these games for slots when looking for the maximum rollover contributions.
Live Dealer Games
The live dealer casino section is impressive, offering 71 tables.
Many of these tables are original games rather than repeats of the same blackjack or roulette variation. Examples of their live dealer games include Boom City, Card Matchup, Dragon Tiger, Mega Wheel, and Power Up Roulette.
Jackpot City bonus terms and conditions don’t technically exclude live dealer tables.
Instead, the T&Cs mention that all blackjack (minus Classic Blackjack), poker tables, and roulette wheels contribute 8% towards rollover.
My only reservation is that most online casinos exclude live dealer play from qualifying for bonuses.
I would’ve asked customer service to clarify this issue but couldn’t get past automated support on the international version. I avoided live tables while my bonus was active just in case.
Why I scored it 3/5: Jackpot City offers a wide variety of banking options, low $5 minimum deposit, and fee-free transactions, but issues with credit card deposits and reliance on alternative methods like crypto impacted the overall experience.
Jackpot City features several types of casino banking options, including credit/debit cards, cryptocurrencies, e-wallets, and bank transfers.
Overall, I’m pleased with the large selection of banking methods because Jackpot City features more options than the average online casino.
I also appreciate the low minimum deposit ($5) and lack of deposit and withdrawal fees. Some gaming sites charge you fees just for depositing with a debit or credit card.
Now that I’ve covered the basics, let’s discuss specifics about the deposit and withdrawal methods.
Deposit Options Summary
This casino offers many deposit methods, including bank transfer, Interac (Canada only), Flexepin, Google Pay, MuchBetter, Neosurf, Bitcoin, Ethereum, Litecoin, and USDC.
Your selection of may vary depending on your country, but you’ll likely have access to plenty of options.
- Fastest Deposit Method: Credit card/instant
- Additional Fees: No
My Recommended Deposit Method: LITECOIN
I was going to make a credit card deposit for the instant transaction, and because there are no card fees—unlike with some casinos. However, my attempted Visa deposit was rejected by the issuing bank.
Therefore, I visited my Coinbase account and used Litecoin to place a CA$23 deposit.
I like Litecoin among crypto options because it offers fast transactions and tiny network fees.
In summary, I recommend crypto or credit cards when depositing here.
Here’s a table with all the available deposit options.
| DEPOSIT METHOD | MIN DEPOSIT (CA) | MAX DEPOSIT (CA) | SPEED | FEES |
|---|---|---|---|---|
 |
$5 | $300,000 | Instant | None |
 |
$5 | $300,000 | Instant | None |
 |
$5 | $300,000 | 0-15 Minutes | None |
 |
$5 | $50,000 | Instant | None |
 |
$5 | $300,000 | Instant | None |
 |
$5 | $300,000 | Instant | None |
 |
$10 | $300,000 | Instant | None |
 |
$5 | $300,000 | 0-15 Minutes | None |
 |
$5 | $300,000 | 0-15 Minutes | None |
|
|
$5 | $300,000 | 0-15 Minutes | None |
 |
$5 | $300,000 | 0-15 Minutes | None |
Jackpot city Withdrawal Options
The Jackpot City withdrawal methods available through my account include Interac, eCheck, Visa, Mastercard, INSTADEBIT, MuchBetter, and Payz.
You must submit a photo ID and proof of address (e.g., a recent utility bill) before successfully cashing out. This casino doesn’t charge fees for any withdrawal methods, which is nice because some casinos do.
- Is Verification Required? Yes/Photo ID & proof of address
- Fastest Withdrawal Method: Interact & Payz/1-2 days
Does Jackpot City Casino Pay Out?
Yes, Jackpot City pays out. Although there have been complaints over slow payouts, the waits don’t usually last more than a few days.
My Recommended Payout Method: E-CHECK
I was surprised that cryptocurrencies weren’t among the withdrawal methods because I used Litecoin to deposit.
I didn’t like this because most casinos let you withdraw through crypto when it’s a deposit method. Nevertheless, I appreciate the many other cashout methods available here.
I’m waiting for a utility bill or bank statement to arrive to complete the verification process.
When this happens, I plan on cashing out with eCheck because I’m comfortable using it and not in a hurry to get the finds—eCheck usually takes 3-7 days to send funds.
If I needed the money faster, I’d look into Interac or Payz.
The website notes that the max withdrawal is £10,000 per 24 hours—or the equivalent currency.
The max cashout would be roughly $17,000 in Canadian dollars, for example.
Here’s a table with all the withdrawal methods available.
| WITHDRAWAL METHOD | MIN WITHDRAWAL (CA) | MAX WITHDRAWAL (IN GBP OR EQUIVALENT) | SPEED | FEES |
|---|---|---|---|---|
|
|
$50 | £10,000 per 24 hours | 3 – 7 Days | None |
|
|
$50 | £10,000 per 24 hours | 1 – 2 Days | None |
|
|
$50 | £10,000 per 24 hours | 3 – 7 Days | None |
 |
$50 | £10,000 per 24 hours | 3 – 7 Days | None |
 |
$50 | £10,000 per 24 hours | 2 – 3 Days | None |
 |
$50 | £10,000 per 24 hours | 3 – 7 Days | None |
Why I scored it 2/5: Jackpot City has limited customer support options, relying heavily on automated assistance without easy access to human representatives.
I wasn’t impressed with Jackpot City customer service because I couldn’t find support contacts like email or phone. If you need help, the first step involves visiting the help center.
You must select one of the FAQs and choose “Yes” when asked if you need more assistance.
This action brings up automated live support, which, although better than the help center, still isn’t as good as email or live chat.
I wasn’t able to advance beyond automated customer service and reach a human via the JackpotCityCasino.com version.
Here’s How I Tested
I switched to the New Jersey version of Jackpot City Casino using a VPN and quickly accessed automated support without signing up. Here are my interactions with support.
My Experience With Jackpot City’s Support
I was able to submit a support ticket asking about payout times on different withdrawal methods.
Granted, this information didn’t apply to my review since I’m looking at Jackpot City from an international perspective. Nevertheless, I did find that email support is at least available in some markets.
NJ customer service responded with a knowledgeable answer within seven hours.
This email response time isn’t terrible because I sometimes don’t get emails back from online casinos. Nevertheless, I would prefer that live chat or phone support were available.
Why I scored it 4/5: Jackpot City has a smooth user experience, well-organized game sections, and strong desktop and mobile performance, though it loses points for limited customer support and vague Bonus Wheel prize details.
I found the Jackpot City user experience above average, even considering my inability to find customer service contacts.
I had no trouble registering and browsing games on the desktop (ChromeOS) and mobile (iPhone & Chrome browser) websites.
Jackpot City has perfectly optimized its games section to make everything easy to find. It also offers unique slots categories, such as Top Picks for You, Hottest Games, and Cold.
My only complaints include seemingly non-existent support contacts and lacking information in some cases. Regarding the latter, I don’t feel that there are enough details on the Bonus Wheel prizes.
Jackpot City could go beyond simple labels like “loyalty points” and “bonus credits” by providing values.
Despite these problems, I still think that the Jackpot City Casino experience is fine overall. It worked well on my Acer laptop (ChromeOS) and iPhone with no lag or game disconnections.
The Best Features
- Well-optimized games section with unique categories like Top Picks for You, Hottest Games, and Cold, making it easy to find games.
- Diverse and appealing game selection, including progressive jackpots, enhancing the overall gaming experience.
- Reliable performance with no lag or game disconnections on various devices, including Acer laptops and iPhones.
- Good user experience on both desktop (ChromeOS) and mobile (iPhone & Chrome browser) websites, with easy registration and navigation.
My Verdict
Jackpot City has one major thing to fix, which is the lack of customer support contacts.
I didn’t like only having a help center and automated chat as the customer service options.
Other than this problem, I like most other aspects of this casino, including its game selection, multimillion-dollar jackpots, and significant welcome bonus.
I’d personally play at Jackpot City Casino again, but hope to avoid any serious issues that would require reaching out to customer service.
What Makes Jackpot City Casino Unique?
I’ve noted some standout qualities about Jackpot City Casino below, with heavy emphasis on its significant prizes:
- Mega Millionaire Wheel – Each qualifying deposit gives you 10 Mega Millionaire Wheel spins. I only won $0.31 on my spins, but the thought of spinning for CA$1 million is exciting.
- Life-changing wins – The Millionaire Wheel isn’t the only way to get rich at Jackpot City, with certain slots offering 8-figure prizes. Some online casinos don’t even feature 6-figure jackpots.
- Small minimum deposit – You don’t need much to start playing here due to a $5 minimum deposit. Most gaming sites I review require you to deposit $20-$30.
Jackpot City Vs. Other Online Casinos
Jackpot City offers more games and bigger progressive jackpots than many gambling sites.
It also features more banking options compared to the industry average, including everything from crypto to eWallets.
However, it falls short on customer service contacts and can be a few days late on payouts. You can see more on how Jackpot City compares to other gambling sites below.
| ONLINE CASINO | BONUS | # OF GAMES | READ REVIEW | START |
|---|---|---|---|---|
|
WELCOME BONUS 100% up to $1,600 | # OF GAMES 1044 | Review | PLAY NOW |
|
WELCOME BONUS 100% up to $1,000 | # OF GAMES 1628 | Review | PLAY NOW |
|
WELCOME BONUS 100% up to $200 | # OF GAMES 2346 | Review | PLAY NOW |
Jackpot City Casino Review FAQ
Have more questions beyond this review? You might find your answers in the following FAQs.
What are the games’ payout rates?
Most games that I played offer above-average payout percentages. For example, Dragon Shard slot (96.77% RTP) and Cards of Ra video poker (99.54%) feature high payback for their respective categories.
How does the casino handle jackpot wins?
This online casino permits withdrawals up to £10,000 (or the equivalent currency) every 24 hours. Therefore, you must withdraw jackpot winnings in £10k installments each day.
What happens if I get disconnected during a game?
Jackpot City advises reloading your game in a different browser (Google Chrome is preferred). If you have further problems, try restarting your internet router and/or clearing your cookies and cache.
What is the community like?
I didn’t find a dedicated Jackpot City community, like an onsite forum or Telegram group. However, several Reddit threads discuss this gaming site.
What happens if I’m locked out of my Jackpot City account?
The Jackpot City help center advises you to select Forgotten Password or Forgotten Username on the login screen. You then supply your email address and visit it for further instructions.
Is a Jackpot City Casino no-deposit bonus available?
I randomly received a Jackpot City no-deposit bonus (20 free spins) while playing. Therefore, you might get a random bonus too.
How can I turn my casino winnings into cash I can use?
You need at least $50 to request a withdrawal through any payment method. When using bonuses, you typically must meet 35x wagering requirements (bonus only) before collecting winnings.
Is there a Jackpot City Casino app?
A Jackpot City app is available in markets like the UK and New Jersey. If the app is available, you can download it through Google Play or the App Store.